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We're committed to delivering you the best online and mobile banking experience around. Once you're comfortable with the new online platform and mobile app, we're positive you'll love it!
With all new things comes a learning curve, but we're here to help as you navigate the new digital banking experience. Use this page as a resource and guide, and if you need additional help, our friendly bankers are standing by, ready to assist!
Why the change?
It was time. Our commitment to exceptional customer service extends beyond in-person interactions. As technology evolves and convenience becomes paramount, we explored digital banking solutions that would enhance your overall experience and simplify your financial management even further.
How does it benefit you?
Your online banking and mobile app will not only have a sleek appearance but also operate more efficiently. Additionally, with enhanced features, functionality and tools, you'll find them simpler to navigate and a more robust resource for managing your entire financial picture.
Will it be an easy transition?
Yes! Our goal since the start of our preparation has been to make it an easy transition. That said, we understand you may encounter hiccups, and if you do, our bankers are just a phone call away.
Customer Care Center: Toll-free (855) 614-4061
Step-By-Step Guide—Logging In For The First Time Since The Upgrade
You can access your new online banking platform and mobile app starting at 9 AM on Monday, July 29. To log in for the first time, follow the instructions below.
Before you begin accessing your new platform and app, here's a helpful note: You only have to reset your password once, and you can do it through your online platform (desktop) or mobile app - your choice! Once you do, your Login ID and Password will be the same for both. Voila!
After logging in, if you do not see all your accounts on the left section of the home page under "Accounts," click on the button "View All Accounts."
Online Banking Access Instructions
- Start by going to the top of this page and clicking "Online Banking Login."
- Sign in using your current Login ID (Username) and click "LOGIN." Type in your current password and click "Submit."
- You will then receive a 6-digit secure access code via text or phone call. Once you receive the code, insert it, and you'll be prompted to create a new password.
- You're in!
Mobile App Access Instructions
Note: If the "current" app is downloaded on your iPhone, it will automatically update. If you are an Android user and you have the current app on your phone, click on it, and it will redirect you to download the new app.
- Start by going to your mobile app on your phone.
- Sign in using your current Login ID (Username) and Password.
- You will then receive a 6-digit secure access code via text or phone call. Once you receive the code, insert it, and you'll be prompted to create a new password.
- You're in!
You're in! Now what?
Exploring your new digital banking home is the best way to learn and feel comfortable navigating it. If you get stumped, take a look at our tutorial videos or call our Customer Care Center toll-free at (855) 614-4061.
Login Process & Device Registration Video Tutorial
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Secure Messages Video Tutorial
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Account Details & History Video Tutorial
Read MoreFrequently Asked Questions
When will the new Online Banking Platform & Mobile App be available?
Monday, July 29, 2024 at 9 AM.
Is there any action required to start using the new Online Banking system?
Yes, follow the access instructions above. If you have questions, please contact our Customer Care Center at (855) 614-4061.
What is a Secure Access Code (SAC)?
A Secure Access Code (SAC) is a unique, single-use 6-digit code that protects against fraud by safeguarding your online transactions and sensitive information. A SAC is another level of authentication in addition to your Login ID and password, providing you stronger online security.
How will my SAC be sent to me?
You can receive your SAC by text, email, phone or push notification. We need your current contact information for this. You can update or change your SAC by going to Menu > Settings > Security > 2-Factor Authentication.
Do I have to enter a SAC every time I log in or conduct an online transaction? (both)
No, you can register your computer or device once you have set up a SAC. Once you register your computer or device, you will skip the SAC requirement when you log in again. To register your computer or device, click "Register Device."
I'm enrolled in Online Banking. Can I use my Online Banking Log in credentials for Mobile Banking?
Yes. Online and Mobile Banking is one seamless user experience utilizing a single Login ID and Password.
How do I access Mobile Banking and is it free?
Mobile Banking is available to everyone. Download the mobile app and follow the on-screen prompts. Learn more here.
You may use the service for free; however, your wireless carrier may charge you fees related to this service.
Can I still use Mobile Deposits?
Yes. The mobile app allows you to make a mobile deposit by taking photos of the front and back of the check.
Can I access Bill Pay through Mobile Banking?
Yes. You will have the ability to send payments from your mobile device.
Is your Mobile Banking app supported on my mobile phone or tablet?
Our mobile banking app is supported on Apple and Android devices.
Can I use my current online banking password when we change over?
Yes, you can if it meets our password policy requirements.
How do I change my password?
Log in to Online Banking. Select Menu > Settings > Security > Update Password. Enter your current password, create a new password, and confirm your new password following the onscreen password criteria.
Can I change my Login ID?
Once you have successfully logged into the online banking system, you can update your Login ID by going to Menu > Settings > Security > Update Login ID.
How do I update my contact information?
You can update your contact information through online or mobile banking. Log in and select Menu > Settings > Preferences > Update Contact Information. You can view and edit your contact information, including address, mobile phone number and email address. You can also contact us, and we can help you!
Will my transaction history transfer over to the new system?
Yes. You will have access to 24 months of transaction history.
Will I have access to my eStatement history?
Yes. You will continue to have access to 16 months of eStatements.
Will I be able to export my account information?
Yes, but only through online banking (NOT the mobile app). Click on the account on the Home page and it will bring you to your Account Transactions. The ‘Export’ option is on the screen's right side. The following export formats are available:
- Spreadsheet (xls)
- Spreadsheet (csv)
- Microsoft OFX (ofx)
- Quicken (qfx)
- Quickbooks (qbo)
Will my scheduled transfers convert over to the new Online Banking system?
Any transactions (e.g., recurring internal transfers and bill payments) previously scheduled in the current online banking system will be carried over to the new system and processed as normal. Any recurring external transfers will need to be set up again.
Are there minimum browser requirements for the new Online Banking system?
Yes. You must use a recent version of Google Chrome, Mozilla Firefox, Apple Safari or Microsoft Edge.
How will I access the new Bill Payment service?
You can access the new Bill Payment service by logging into Online or Mobile banking and selecting “Pay with Bill Pay” under the “Transfers & Payments” tab. All your existing activity, payees, and payment templates will be available.
Will I need to do anything after the upgrade regarding Bill Pay?
No action is required. All previously entered Bill Pay information (i.e. payees, scheduled payments, recurring payments, etc.) will remain in your online Bill Pay profile.
Who do I contact if I have issues or questions?
For questions, please get in touch with our Customer Care Center at (855) 614-4061.
Can I receive alerts?
Yes. Alerts must be set up again within your new online banking and mobile app. You can create alerts specific to Accounts, Security, Insufficient Funds and Transactions. Alerts can also be delivered via the system’s secure mailbox, email, phone or text.
When is the wire transfer cut off time each day?
The cut-off time is 3:45 PM daily, excluding weekends.
Questions?
Reach out to us today! Your questions, inquiries, concerns and feedback are important to us, and we're here to listen and assist you however we can.